把 AI 装进你的外贸业务，让它上岗做事Put AI on your export team, and give it a real job

We act in two different capacities:

• Where we decide purposes and means (for example, handling your website enquiries, account registration, payment and support), we are the controller / personal information handler.
• Where you use the Services to process your own customers' data (for example, inquiries your overseas buyers send you by WhatsApp or email), you are the controller and we are your processor, acting only on your instructions and the contract. You are responsible for having a lawful basis for that data and for giving your customers the required notices.

• Provided by you: company name, contact person, WeChat / WhatsApp / phone / email, products and export markets, correspondence, and booking-form content.
• Generated by use: account details, login and activity logs, device and browser type, IP address, API-call records, credit and billing records.
• Data you authorise us to connect: inquiry messages, contacts, product data, quotes, ad-account reports, media files. The scope is defined by the written plan or the authorisation screen.
• Payment data: payments are collected through third-party providers such as WeChat Pay. We do not store card numbers or payment passwords; we receive only the payment result and order number.

We do not intentionally collect sensitive personal information (such as ID numbers, health data, financial account details or location tracks). If the Services genuinely require it, we will obtain separate consent first, or confirm that you have obtained it.

• To provide, maintain and improve the Services and perform our contract with you (basis: contract performance).
• To respond to enquiries, book diagnoses, and provide support (basis: your request / contract).
• For account security, fraud prevention, troubleshooting and legally required record-keeping (basis: legal obligation and legitimate interests).
• To send service-related notices. Marketing is sent only with your consent and you may opt out at any time (basis: consent).

We do not sell personal information and do not use your customer data for purposes unrelated to the Services.

To deliver the Services we share data, to the extent necessary, with the following categories of third parties under contracts requiring them to protect it:

• Model API providers (for replies, translation and analysis). We name the provider in the plan and prefer providers that commit not to train on API data; whether they train is governed by their own terms.
• Official business providers for channels such as WhatsApp (BSPs), email and chat providers, and ad platforms such as Meta.
• Cloud hosting, storage, monitoring, SMS / email and payment providers.
• Where required by law or by a competent judicial or administrative authority.
• In a merger, demerger or transfer, the successor remains bound by this Policy.

Third parties have their own privacy policies, and we do not control how they use data. Please read them too.

Your overseas buyers' data, the model APIs and some servers may be located outside mainland China, and data may move between mainland China and other countries. We apply the measures required by applicable law (including China's Personal Information Protection Law and related cross-border rules), such as obtaining necessary consents, signing standard contracts or completing required assessments / filings. As a business user you should determine whether those rules apply to your operations, and we will agree data-processing terms in writing where needed.

• Enquiry and correspondence records: up to 24 months after last contact, unless you ask for deletion or law requires longer.
• Account and run logs: during the term and 6 months after termination; payment-related records are kept as tax and accounting law requires.
• Your customer data: kept during the term; you may export it within 30 days after termination, after which it is deleted or anonymised unless law requires otherwise.
• Data in backups is overwritten at the end of the backup cycle.

We apply reasonable technical and organisational measures: encryption in transit, least-privilege access, separate storage of credentials, action logging and periodic review. No system is completely secure. If a security incident may harm your personal information, we will notify you as the law requires and take remedial steps. Please keep your credentials safe and do not share them.

Within the scope of applicable law you may access, copy, correct, supplement and delete your personal information, restrict or object to our processing, withdraw consent, and ask us to explain our processing rules. Withdrawing consent does not affect processing already carried out on that basis. Contact us via the details in the footer; after verifying your identity we will reply within 15 working days. If your data is processed through one of our customers (your supplier), please contact that customer first. You may also complain to the competent regulator.

The site uses only cookies or local storage needed to keep you signed in, remember your language, and basic analytics. If third-party analytics or ad pixels are added, we will disclose them on the page and offer a way to opt out.

The Services are for businesses. We do not provide them to anyone under 18 and do not knowingly collect their personal information. If we find we have, we will delete it promptly.

We may update this Policy. Material changes will be announced on the site and notified through your contact details. Continued use after a change means you accept the update; where law requires fresh consent, we will ask for it.

For personal-information matters, contact Tianjin Lizhong Yuanli Network Technology Co., Ltd.: WhatsApp +852 5218 6754, WeChat WilliamWangwxid.

These Terms apply to the InquiryPilot software, the OnDuty AI diagnosis, deployment and support services and the related website (the “Services”) provided by Tianjin Lizhong Yuanli Network Technology Co., Ltd. (“we”). The Services are for lawfully established businesses and other commercial entities, not individual consumers. You represent that you are authorised to enter into and perform these Terms for your business.

The scope, features, timeline, price, acceptance items, model provider and data rules are set out in the written plan or order we both confirm. Prices on the website are reference starting prices and are not an offer; the written plan governs. Work outside the plan is a change that needs written confirmation and may be charged separately.

For the AI staff to work you must authorise access to your email, chat, ad accounts and media library. You warrant that you lawfully control those accounts and authorise us to access and operate them within the plan. Access is read-only by default; sensitive actions such as payment details, final quotes and budget changes are confirmed by you or someone you name. You may revoke access or pause a role at any time. You are responsible for your credentials, and actions taken through your accounts are treated as yours.

After deployment there is a trial of about 7 days. At its end we submit an acceptance sheet, and you must confirm in writing within 5 working days or raise specific, verifiable objections. We will fix issues within a reasonable time, for up to 2 rounds. If you do not respond and have put the role into real use, or you have used it for more than 7 days, acceptance is deemed given. Acceptance is judged against the acceptance items in the written plan, not against expectations outside the plan or business results such as inquiry volume or revenue.

• Fees are as stated in the written plan, in RMB. Unless agreed otherwise they exclude tax and third-party costs such as hardware, model usage, BSP fees and ad spend.
• Unless otherwise agreed: the diagnosis fee is paid in full on signing; 50% of the deployment fee is prepaid and the balance is due on acceptance; renewal support fees are prepaid monthly or yearly.
• For late payment you pay liquidated damages of 0.03% of the unpaid amount per day, and after written notice we may suspend the Services until paid.
• One year of after-sales is included in the price of role bundles and the full team; single features include only a 3-month warranty unless the plan says otherwise.

The Services depend on model APIs, platforms such as WhatsApp / Meta, and cloud and payment providers. Their prices, rules, availability and policy changes are outside our control. We are not liable for interruptions, rate limits, account bans, chargebacks, restrictions or cost changes caused by them, but will use reasonable efforts to help you respond. Third-party costs are borne by you at actual cost and we will provide usage details.

• You are responsible for the legality, accuracy and authorisation of the messages you send, the ads and videos you publish, and the materials you provide, including obtaining end customers' necessary consents and complying with advertising, competition, export / import, data-protection and platform rules.
• You may not use the Services for spam, fraud, infringement, prohibited or sanctioned goods / regions, harassment, bulk account creation, fake traffic or other unlawful activity.
• AI output may be wrong or unsuitable. You should review it, or set human approval, before anything is sent, quoted, charged, budgeted or published. You are responsible for final decisions and their consequences.
• You must provide necessary materials, access and cooperation in time. Delays caused by you or by insufficient materials are not our breach.

• Rights in your data and materials remain yours. You grant us the right to use them during the term as necessary to provide the Services.
• Intellectual property in our software, tools, templates, prompts, workflows, methods and documentation belongs to us. We grant you a non-exclusive, non-transferable licence to use them during the term and within what you have paid for.
• Unless agreed otherwise in writing, rights in custom work made for you belong to us, and we grant you a licence to use it for your own business; you may not resell it or supply it to competitors.
• The ownership and protection of AI-generated content is uncertain in many jurisdictions; we make no warranty that it is copyrightable or free of third-party rights. Assess it yourself before use.
• Personal information is handled under the Privacy Policy; where you are the controller you must have a lawful basis and we process on your instructions.

Each party shall keep the other's non-public business information confidential, use it only to perform the contract, for 3 years after termination, except where disclosure is required by law or regulators. You agree we may use aggregated, anonymised run statistics to improve the Services without disclosing your name, data or identifiable information. We will not publish your company name or case without your written consent.

We deliver features, response speed and verifiable run data. We do not guarantee inquiry volume, deals, revenue, ad performance, search or platform rankings, that accounts will not be banned, or any particular business result. The Services are provided “as is” and as described in the plan, without express or implied warranties beyond the written plan, except those that cannot be excluded by law.

To the maximum extent permitted by law: (1) we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, opportunity, goodwill or data; and (2) our total liability arising from the Services or these Terms is limited to the fees you actually paid us in the 12 months before the event for the service giving rise to the claim. These limits do not apply to liability that cannot be limited by law, including loss caused by intent or gross negligence and personal injury.

If a third party or regulator brings a claim, penalty or investigation against us because of content or data you provide, your breach of these Terms or law, your infringement of third-party rights, or messages / ads sent through the Services, you shall compensate us for resulting reasonable losses and costs (including reasonable legal fees) and cooperate in handling it.

Role bundles and the full team include 12 months of after-sales from acceptance, covering run monitoring, fault repair, model / system upgrade adaptation and rule adjustments within the original scope. Not included: new features, channels or languages; rework caused by major third-party platform policy changes; problems caused by your configuration changes or violations; hardware damage; third-party costs such as model usage. Renewal is at the price then quoted.

Either party may terminate if the other commits a material breach and fails to cure it within 10 days of written notice; you may also terminate on 30 days' written notice. We may suspend the Services first on discovering unlawful use, security risk or non-payment. After termination: authorisations end; you may export data within 30 days; payments are handled under the Refund Policy; confidentiality, limitation of liability, indemnity and dispute clauses survive.

Delay or failure caused by force majeure or events not attributable to a party (including natural disaster, war, epidemic, government action, wide-scale network, power or third-party platform failure, and regulatory change) is not a breach, provided the party gives prompt notice and mitigates the loss.

These Terms are governed by the laws of the People's Republic of China (excluding conflict-of-law rules and the laws of Hong Kong, Macao and Taiwan). Disputes shall first be negotiated in good faith; failing that, they shall be submitted to the competent people's court at our domicile (Tianjin).

These Terms and the written plan form the entire agreement. Invalidity of one clause does not affect the rest. We may update these Terms; material changes will be announced or notified in advance, and continued use after they take effect means acceptance. Notices may be sent to the WeChat, WhatsApp, email or platform account you provided and are deemed delivered when sent. You may not assign your rights or obligations without our consent. The Chinese version prevails over the English.

• Cancelled more than 24 hours before the interview: full refund.
• Interview held or diagnosis report delivered: no refund.
• If you proceed, the diagnosis fee is credited against the deployment fee for the same client, within the period stated in the written plan.

• After payment but before work starts: full refund less payment-channel fees.
• Work started, trial not begun: refund of the remainder in proportion to work completed, but not less than costs we have incurred (including third-party services already purchased).
• During the trial: if, checked jointly against the acceptance items in the written plan, an item genuinely fails and remains unmet after 2 rounds of fixes, you may terminate that role and receive a refund of the deployment fee attributable to it, less third-party costs incurred; items that pass are not refunded.
• After acceptance (including deemed acceptance): the deployment fee is not refundable.
• Where a failure is due to your side (insufficient materials, non-cooperation, account restrictions, changed requirements, work outside the plan) or to third-party platforms or policy changes, the above refunds do not apply, though we will help adjust.

• The one-year after-sales in role bundles and the full team is included in the bundle price and is not separately refundable; if you terminate early, it is handled under the Terms of Service.
• Renewal support from year two is prepaid monthly or yearly; a billing period already started is not refundable, and a period not yet started is refundable with written notice at least 30 days before it begins.

• Hardware already purchased (such as a Mac mini): not refundable, though manufacturer warranty may apply;
• Model usage, BSP / channel fees, SMS / email fees, ad-platform spend and other third-party costs actually incurred;
• Custom development already delivered and used, and videos / copy already generated;
• Services suspended or terminated for breach of the Terms of Service.

• Top-up credits: unused credits are refundable within 7 days of top-up if none have been used (less payment fees); consumed credits are not refundable. After 7 days no refund; credit validity is as stated on the purchase page.
• Subscriptions: a period already started is not refundable; after cancellation there is no renewal after the current period ends.
• If our system error wrongly deducts credits, we will restore them.

Contact WhatsApp +852 5218 6754 or WeChat WilliamWangwxid with your company name, order / payment proof and reason. We will review and reply within 10 working days. Approved refunds go back to the original payment method; timing depends on the channel, typically 3 to 15 working days. We may ask for further information to verify.

Refunds are calculated in the currency and amount actually received; exchange-rate losses and bank fees are borne by the original payer unless law provides otherwise. If an invoice was issued it must first be returned or voided. If you disagree with a decision we will negotiate first, and failing that the dispute clause of the Terms of Service applies.

InquiryPilot and OnDuty AI are operated by Tianjin Lizhong Yuanli Network Technology Co., Ltd. (天津市利众愿力网络技术有限公司).

Our only official contacts are WhatsApp +852 5218 6754, WeChat WilliamWangwxid, and getinquirypilot.com. Payment details appear only in the written plan or order. Do not transfer money or share codes or passwords with anyone who claims to be our staff but uses other accounts. If something looks suspicious, verify through the official channels and tell us.

We provide sales-assistance tools and services and do not guarantee inquiries, deals, revenue, ad performance, platform rankings or that accounts will not be restricted. Automated messaging and advertising must use each platform's official APIs and comply with their terms and applicable data-protection laws; sensitive actions such as final quotes and payments are routed to a human by design.

The Services use artificial intelligence to generate replies, translations, copy, video and analysis. AI content may be inaccurate, incomplete or unsuitable and is not legal, tax, compliance or professional advice. Please review it before publishing. Where rules require AI-generated content to be labelled, the user must label it as required.

WhatsApp, Meta, Facebook, Instagram, WeChat, WeChat Pay and other names and logos belong to their owners and are used only to describe compatibility. We are not affiliated with, an agent of, or endorsed by those companies unless expressly stated.

Intellectual property in the site content, software, interface and documentation belongs to Tianjin Lizhong Yuanli Network Technology Co., Ltd. or the relevant rights holders. Without written permission you may not copy, republish, reverse-engineer or use them for competing purposes.

The acceptance sheet, interface and case structures on this site are illustrations, not real client data. Only cases with written client consent and backed by run logs will be published as real cases.

If you believe site content or use of the Services infringes your lawful rights (such as intellectual property or personal information), report it via the official channels with your identity, proof of rights, the specific location and your contact details. We will verify and act promptly, removing content or suspending the relevant service where necessary. A malicious or false report is the reporter's responsibility.

• 2026-11-09: Privacy Policy, Terms of Service, Refund Policy and Notices published (first version).